FAQ’s

What if I need help deciding what to buy?
If you are unsure what to purchase or if you require any further information about our products either call us on +44 (0)20 7284 2040 or email sales@basislighting.com

What payment types do you accept?
Basis Lighting accept the following payment cards: Master Card, Visa, Delta, or payment by BACS. All transactions are in UK Pounds Sterling.

Can I open a credit account?
Yes, you can apply for a 30 day credit account. Please submit your full company name and company registration number. If you are a sole trader or a partnership we need their full names and home addresses.

What is your returns policy?
You are allowed a seven day period from receipt of goods in which to return the goods. Please inform us prior to returning the goods. Provided that the goods are returned in goods condition in the original packaging, a credit or refund will be issued within thirty days of the return of the goods. Our handling / restocking charge is 25%. The delivery charge will not be refunded unless there has been a fault with the goods or our service.

How do I return a purchase?
Contact Basis Lighting and we will guide you through our process.

What if a purchase arrives damaged?
If any goods you order arrive damaged contact us immediately on +44 (0)20 7284 2040 and we will arrange to have them replaced and we will ask you to return the goods.

Can I cancel an order once it has been placed?
Yes. You can cancel an order if production hasn’t started. If you want to cancel your order and it has been started costs may be incurred.  Please call us on +44 (0)20 7284 2040.

Do you deliver outside of the UK?
Basis Lighting delivers all over the world and different charges will apply, contact us directly to find out more.

For more detailed information please look at our full terms and condition on this website.